To start the return process for your order, please enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- In the original packaging
Free gifts or promotional items are not returnable!
Are there any charges for return?
If you return an item because of a defect,
- We will bear all return and shipping costs if exchanging
- We will refund all shipping costs if you'd prefer a refund, and process the return at our own expense
If you return an item because you've changed your mind,
- Original shipping charges will be non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we'll send you an email to notify you. If the returned item is in good condition, we'll start your refund or exchange straightaway.
- If approved, your refund will be processed, and a credit will automatically be applied via the original method of payment, within 10 working days.