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Return portal is not accessible

The return portal is disabled and not accessible at this time.

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

If you return an item because of a defect,

  • We will bear all return and shipping costs if exchanging
  • We will refund all shipping costs if you'd prefer a refund, and process the return at our own expense

If you return an item because you've changed your mind,

  • Original shipping charges will be non-refundable
  • You are responsible for the charges of the return shipping


How soon will I get my refund?

  • Once your return is received and inspected, we'll send you an email to notify you. If the returned item is in good condition, we'll start your refund or exchange straightaway.
  • If approved, your refund will be processed, and a credit will automatically be applied via the original method of payment, within 10 working days.