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Shopping Cart

To start the return process for your order, please enter your email address or phone number and the order number below.

How do I return?

  • Enter your order number and email address in the fields above and click Start
  • Follow the instructions and select the items you want to return
  • You will get a confirmation email with the shipping guidelines once the return request is approved


What items are returnable?

You can return your items within 30 days of receipt of your shipment.

  • In the original packaging

Free gifts or promotional items are not returnable!

Are there any charges for return?

If you return an item because of a defect,

  • We will bear all return and shipping costs if exchanging
  • We will refund all shipping costs if you'd prefer a refund, and process the return at our own expense

If you return an item because you've changed your mind,

  • Original shipping charges will be non-refundable
  • You are responsible for the charges of the return shipping


How soon will I get my refund?

  • Once your return is received and inspected, we'll send you an email to notify you. If the returned item is in good condition, we'll start your refund or exchange straightaway.
  • If approved, your refund will be processed, and a credit will automatically be applied via the original method of payment, within 10 working days.